Telephone Triage Nursing
Learn More about Telephone Triage Nursing
Also known as telehealth nurses, telephone triage nurses help patients over the phone, answering immediate questions and determining what type of additional care and next steps are needed. Telephone triage nurses must be especially adept at assessing patients with limited information. As such, telephone triage nurses specialize in one-to-one communication, asking specific questions so they may provide quick recommendations. Sometimes telephone triage nurses will look up patients’ files and medical records while on the phone in order to understand their histories and better assist them.
Preparation Path
Get your BSN
Pass your NCLEX and become an RN
You may take continuing education courses in risk and crisis management
Typical Tasks
- Assisting and consulting with patients over the phone
- Scheduling appointments and referring patients to specialists
- Teaching patients how to manage their symptoms
Employment Settings
- Telephone triage centers
- Clinics
- Managed care companies
- Insurance companies
Annual Salary Range
$64,149 – $79,505
Certification
RN
Education Requirements
BSN
